Frequently asked questions

No. You can browse rights guidance free, with no account. An account is created when you buy Premium.

Pay by card on the web via Stripe, or on Google Play. One £7.99 lifetime unlock — same account on web and Android.

No. Premium is one unlock on the same Refundly account. Sign in with the same email on the web and on Android.

No. That is refundly.app, a US return tracker. This is Refundly at refundly.uk — UK consumer self-help for refunds and complaints. We never connect to your bank, never read your email, and never contact the company for you.

The official site is refundly.uk. We are not refundly.app.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If something is faulty, you can usually reject it within 30 days for a full refund, or request a repair, replacement, or price reduction after that. Refundly walks you through your rights, helps you choose the right remedy, and provides a tailored consumer complaint letter to send to the retailer.

If a retailer misses its promised delivery date — or a reasonable date if none was given — you may be entitled to a late delivery refund or compensation, depending on the circumstances. Under consumer rights UK law, you can also cancel and get a full refund if the delay is significant. Refundly identifies the relevant rights for your situation and builds a step-by-step plan with complaint letter templates.

Yes, in many cases. Under EU261 (which still applies to UK flights in many situations), you may be entitled to flight delay compensation of £220–£520 depending on the delay length and distance. Refundly covers cancelled and delayed flights alongside other travel issues, with rights guidance and templates to help you complain to the airline.

A strong consumer complaint letter UK should state what went wrong, reference your rights, set out the remedy you want, and include a clear deadline for response. Refundly generates complaint letter templates tailored to your issue, remedy, and claim stage — filled in from your details so you can copy and send them yourself.

Section 75 of the Consumer Credit Act 1974 lets you claim a refund from your credit card provider when you paid between £100 and £30,000 for goods or services that were faulty, not delivered, or misdescribed — and the company won't help. Refundly includes Section 75 refund routes in your escalation plan where your payment method and issue qualify.

A chargeback UK is a dispute raised with your bank or card provider to reverse a payment when a company won't refund you — for example, faulty goods, non-delivery, or a cancelled service. Time limits apply (often 120 days). Refundly flags chargeback as an option in your personalised plan and helps you gather the evidence you need.

No. Refundly provides general guidance and templates based on UK consumer law, including the Consumer Rights Act 2015. We are not a law firm and do not provide legal advice. For complex or high-value disputes, you may wish to consult a qualified solicitor.

Browsing rights guidance is free on the web and in the Android app — no account needed. Premium is £7.99 once (lifetime, not a subscription) and unlocks claim tracking, plans, templates, reminders, and export. Pay by card on the web (Stripe) or on Google Play; one unlock, same account. It is not a cut of your refund.

Our complaint letter templates UK are professionally worded and tailored to your specific issue, remedy, and claim stage. They reference the relevant consumer rights and set out your case clearly — you copy them to your email client and send them yourself.

Refundly guides you through escalation steps in your personalised plan — from follow-up complaints to Section 75 or chargeback routes, PayPal disputes, and ADR or ombudsman referral. You stay in control and take each step yourself.

We do not link your bank. Claims you create under a signed-in account sync via Firebase so they work on web and Android. Free browsing of this marketing site does not require an account. See our Privacy Policy for details.

Resolver helps you log complaints with companies. Citizens Advice offers broad guidance across many topics. Refundly focuses specifically on how to get a refund UK — with 10 categories and 52 issue types, plain-English rights with statutory extracts, personalised escalation plans, copy-ready complaint letter templates, deadline reminders, and built-in claim tracking with evidence export.

Refundly covers 10 categories and 52 specific issues: faulty or damaged goods, late delivery, transport disruption including train delay compensation, holidays and travel including flight delays, tradesman services, events and tickets, subscriptions, finance and PPI, utilities and telecom, and digital purchases. Each issue has tailored rights guidance, plans, and templates.

Refundly is available as a web app at refundly.uk/app and on Android via Google Play. Use the same email account on both. Pay by card on the web (Stripe) or on Google Play — one Premium unlock. iOS is planned for later.

Yes. This product is Refundly at refundly.uk — a UK consumer self-help app for refund rights, complaint letters, and claim plans under UK law (including the Consumer Rights Act 2015). We do not link to your bank, do not automatically track card refunds, and do not contact companies for you. Our official website is https://refundly.uk. We are not refundly.app, the US return tracker.