Price Drop Refund UK — Price Match Promises and Sale Adjustments
Price dropped after you bought, or a price-match promise was ignored? Learn when UK shops must honour sale adjustments — and when a refund claim is goodwill only.
Refundly blog
UK consumer rights & refund guides
Practical advice on how to get a refund UK, write complaint letters, and exercise your rights under consumer law — without the jargon.
Store Credit vs Cash Refund UK — When You Can Insist on Money Back
Offered a voucher instead of a refund? Learn when UK consumer law lets you insist on a cash refund, and when store credit is a legitimate option.
Extended Warranty Mis-Selling UK — Cancel and Claim a Refund
Pressured into an extended warranty at the till or online? Learn when UK cooling-off and unfair-selling rules can help you cancel and seek a refund.
Solar Panel Mis-Selling Refund UK — Underperformance and Unfair Sales
Sold solar panels that underperform or were pushed with exaggerated savings? Learn UK routes for complaints, refunds, and escalation when installations fall short.
Bus and Coach Delay Compensation UK — Refunds and Passenger Rights
Long-distance bus or coach cancelled or delayed? UK passenger rules can mean re-routing, reimbursement, and extra compensation. Local services differ — here’s the core.
Ferry Delay Compensation UK — Passenger Rights, Refunds, and Claims
Ferry delayed or cancelled? UK maritime passenger rules can mean refreshments, re-routing, refunds, and ticket-price compensation. Here’s how to claim.
Student Accommodation Deposit Refund UK — Halls and Unfair Deductions
Student halls keeping your deposit for wear and tear? How to challenge unfair deductions, use inventories, and reclaim your student accommodation deposit in the UK.
Restaurant Deposit Refund UK — Bookings, No-Show Fees, and Unfair Terms
Lost a restaurant booking deposit or hit with a steep no-show fee? UK unfair terms and consumer rules on deposits — when you can challenge and reclaim money.
Food Delivery Wrong Order Refund UK — Missing Items and Cold Meals
Wrong dish, missing items, or undelivered food from an app order? How UK consumer rules support refunds and credits — and how to complain properly.
Click and Collect Refund UK — Not Ready, Wrong Item, or Never Available
Click and collect gone wrong? UK rights when your order isn’t ready, is the wrong item, or the store can’t fulfil — how to get a refund without the runaround.
Pre-Order Cancellation Refund UK — Late, Changed, or Never Shipped
Need to cancel a pre-order or get a refund for a late release? UK consumer rules on delays, changed specs, and getting your money back — explained simply.
Misleading Advertising Refund UK — When Ads Don’t Match the Product
Bought something that was not as advertised? UK rules on misleading ads, ASA complaints, and Consumer Rights Act remedies — how to get your money back.
Warranty vs Statutory Rights UK — Manufacturer Cover Does Not Replace the CRA
Don’t let a retailer push you to the manufacturer alone. UK statutory rights under the Consumer Rights Act 2015 sit against the seller — warranties are extra.
14-Day Cooling-Off Period UK — Cancel Distance and Off-Premises Sales
Bought online, by phone, or at your door? The Consumer Contracts Regulations often give 14 days to cancel. Here’s how cooling-off works and how to cancel properly.
Removals Company Damaged Your Goods? How to Claim in the UK
Mover scratched furniture or lost a box? Claim under the Consumer Rights Act for services, check the contract and insurance, and complain in writing.
Gift Card Refund Rights UK — Expiry, Insolvency, and When Cash Applies
Can you get cash back for a gift card in the UK? Learn the rules on expiry dates, retailer collapse, faulty purchases, and when a refund is realistic.
Unfair Bank Fees and Overdraft Charges — How to Claim a Refund UK
Hit with overdraft or bank charges you think are unfair? Complain to your bank in writing, then escalate to the Financial Ombudsman Service if needed.
Dry Cleaner Damaged Your Clothes? Refund and Compensation Rights UK
Garment ruined by a dry cleaner? Under the Consumer Rights Act, cleaning services must use reasonable care and skill. Here’s how to claim a repair, refund, or compensation.
Delayed or Lost Airline Baggage? How to Claim in the UK
Bag delayed, damaged, or lost by the airline? Learn Montreal Convention liability limits, what to claim for, and how to escalate a UK baggage complaint.
Get Your Tenancy Deposit Back UK — TDS, DPS, MyDeposits Disputes Explained
Landlord keeping your deposit? Learn deposit protection rules, how TDS, DPS and MyDeposits disputes work, and steps to recover your tenancy deposit in the UK.
Insurance Claim Rejected UK — Complain to the Insurer and the Financial Ombudsman
Insurer turned down your claim? Learn how to challenge a rejection, use the complaints process, and escalate to the Financial Ombudsman Service in the UK.
Faulty Sofa or Furniture Refund UK — Long Lead Times and Your CRA Rights
Sofa arrived damaged, late, or not as described? UK Consumer Rights Act rules on rejection, repair, replacement, and refunds for furniture — explained simply.
Car Hire Deposit Not Returned? How to Dispute Charges and Get a Refund UK
Rental car deposit still held or deducted for damage you dispute? UK steps to challenge charges, gather evidence, and recover your car hire deposit.
Hotel Booking Cancellation Refund UK — Non-Refundable Rates and Your Options
Need to cancel a hotel stay? Non-refundable rates, Package Travel vs hotel-only bookings, chargeback and Section 75 — UK consumer options explained simply.
Private Parking Charge Appeal UK — POPLA, IAS, and When to Fight
Got a private parking ticket (not a council PCN)? Learn keeper liability, appeal deadlines, POPLA/IAS, and when paying vs appealing makes sense in the UK.
Cancel a Mobile Phone Contract UK — Early Exit, PAC Codes, and Refunds
Need to leave a mobile contract early or get money back for poor service? UK rules on exit fees, switching, cooling-off, and complaints — explained simply.
Gym Membership Cancellation UK — Refunds, Notice Periods, and Your Rights
Want to cancel a gym membership or get a refund for fees you never used? UK consumer rules on unfair terms, cooling-off, and complaints — explained simply.
Water Bill Wrong? How to Complain and Get a Refund in the UK
Overcharged on your water bill? Learn how to challenge incorrect charges, request a refund, and escalate to the Consumer Council for Water.
Wrong Item Delivered? Your UK Refund Rights and What to Do Next
Got the wrong product in the post? UK consumer law usually entitles you to a free return and a refund, replacement, or correct item. Here’s how to claim step by step.
Faulty App or Software? Digital Download Refund Rights UK
Software or game not working as advertised? Digital content must meet UK consumer standards. Learn how to get a digital download refund in the UK.
Bought a Faulty Car? Your UK Refund Rights (Consumer Rights Act 2015)
Used car developed a fault soon after purchase? You may be able to reject it for a full refund within 30 days. Learn your faulty car refund rights in the UK.
Poor Workmanship by a Tradesman? How to Get a Refund in the UK
Bad plumbing, building, or electrical work? Under the Consumer Rights Act 2015 you may be entitled to a refund or repeat work. Here's how to complain.
Broadband Compensation UK — Ofcom Automatic Compensation Explained
Delayed broadband install or missed engineer visit? You may be owed automatic compensation. Learn how Ofcom rules work and how to claim from your provider.
Event Cancelled? How to Get a Ticket Refund in the UK
Concert or festival cancelled? Learn your UK rights to an event ticket refund, how to complain to the organiser, and when to use chargeback or Section 75.
Small Claims Court UK — How to Claim a Refund When Nothing Else Works
Exhausted complaint routes? Small claims court can recover refunds for faulty goods, poor service, and unpaid compensation. Learn costs, limits, and how to file.
Energy Bill Wrong? How to Complain and Get a Refund in the UK
Overcharged by your energy supplier? Learn how to complain about wrong bills, back-billing limits, and how to escalate to the Energy Ombudsman for a refund.
Subscription Cancellation UK — How to Stop Charges and Get a Refund
Trapped in a subscription you cannot cancel? Learn your UK rights to stop recurring charges, claim refunds for unauthorised renewals, and complain effectively.
Holiday Cancelled? Your UK Refund Rights for Package Holidays and Flights
Holiday cancelled by the operator or airline? You may be owed a full refund plus compensation. Learn your UK package holiday and flight cancellation rights.
PayPal Dispute UK — How to Get a Refund When a Seller Won't Help
Paid with PayPal and the seller won't refund you? Learn how PayPal disputes work in the UK, time limits, Buyer Protection, and how to win your claim.
Online Shopping Refund Rights UK — 14-Day Returns and When You Can Cancel
Bought something online? You have extra refund rights including a 14-day cooling-off period. Learn UK online shopping refund rights and when you can get your money back.
Late Delivery Refund Rights UK — What to Do When Your Order Never Arrives
Still waiting for a parcel? You may be entitled to a late delivery refund under UK consumer law. Learn your rights, how to cancel, and how to complain.
Train Delay Compensation UK — Delay Repay Explained (2026)
Delayed train? You may be owed compensation under Delay Repay. Learn how train delay compensation UK schemes work, how much you can claim, and how to apply.
Chargeback UK — How to Dispute a Payment and Get Your Money Back
Company won't refund you? A chargeback UK dispute through your bank can reverse the payment. Learn how chargeback works, time limits, and how to win.
Section 75 Refund UK — When Your Credit Card Must Help You
Paid by credit card and the company won't refund you? Section 75 of the Consumer Credit Act may let you claim from your card provider. Here's when it applies.
Free Complaint Letter Template UK — How to Complain to a Company (2026)
Need a complaint letter template UK companies will take seriously? Use this structure, example wording, and escalation tips to get a refund or resolution.
How to Get a Refund for Faulty Goods in the UK (Consumer Rights Act 2015)
Bought something faulty? Under the Consumer Rights Act 2015 you may be entitled to a full refund, repair, or replacement. Here’s how UK consumer rights work — and how to start a claim.
Flight Cancelled by Ryanair or easyJet? Here’s Your Step-by-Step Guide
If Ryanair or easyJet cancelled your flight, you have strong rights under UK law. Here’s exactly what you’re entitled to and how to claim it.
Flight Delayed Over 3 Hours? Your Rights and Exactly What to Do
If your flight was delayed by more than 3 hours, you may be entitled to compensation. Here’s a clear guide to your UK rights and the steps to take.